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Shipping & Delivery

We're here to help!
Please give us a call at 1-800-347-7367.

Rush Promotional Items

When you choose Rush Promotional Items, your order will be moved to the front of the line so it gets personalized quickly. Please note that this doesn’t include delivery time. If your order needs artwork approval, please approve it as soon as you can.

View all available products here.

To get your order even faster, select either UPS 3 Day Select or UPS 2nd Day Air.

How does it work?

  1. Choose products with the Rush Promotional Item badge.
  2. Place your order by 1pm CST.
  3. Approve your artwork proof by 12pm CST the next business day.
    Please note that if approval doesn't occur within this window, your order could potentially be delayed.
  4. We'll move your order to the front of the line!
The FREE promotion refers to the service of rushing production of the order and not the shipment
of the order. All shipping charges will still be calculated at checkout.


How long will it take to receive my order?

We're excited for you to get your order! Generally, orders are shipped 7-10 business days after the order date. Once your order is placed, here's what you can expect:

  1. Order Processing & Review 1-2 Business Days Credit and custom artwork approval.
  2. Production 7-10 Business Days Creation of your personalized product.
  3. Shipping 7 Business Days or Less This is dependent on your shipping method. UPS Ground is the standard shipping method and typically takes 7 business days or less.

How much is shipping?

Shipping prices vary depending on the value of your order, the shipping method, or the weight of your product. Check out the tables below to see the different prices.

Standard Weight
Order Value Ground UPS 3 Day UPS 2 Day Air
$0.01 - $49.99 $13.99 $16.99 $23.99
$50 - $99.99 $19.99 $22.99 $37.99
$100 - $149.99 $23.99 $26.99 $45.99
$150 - $199.99 $30.99 $33.99 $59.99
$200 - $249.99 $33.95 $38.95 $66.90
$250 - $299.99 $34.95 $43.95 $68.90
$300+ Calculated at checkout

Extra shipping charges may apply when delivering to:

AK  Alaska HI  Hawaii AA  Armed Forces Americas AE  Armed Forces Africa/Canada AP  Armed Forces Pacific AS  American Samoa FM  Federated States of Micronesia
GU  Guam MH  Marshall Islands MP  Northern Mariana Islands PR  Puerto Rico PW  Palau VI  Virgin Islands
Extra Weight Items
Product Type Item List Shipping
Mugs View List Surcharge + Shipping Rate Calculated at Checkout
Stationery View List
Calendars View List
Tools View List
Bags View List

For heavier items such as mugs and stationery, a surcharge will be applied.

How will my order be shipped?

Orders may be shipped via FedEx, UPS, or USPS and is determined based on the products you've purchased, your address and the size and weight of your order.

Where can I find my tracking number?

You'll receive an email with your tracking number once we've shipped your order. Please be advised that if your order is under 10 pounds, a tracking number will not be available.

What are the exclusions from shipping promotions?

All shipping promotions exclude Alaska, Hawaii, US territories, and delivery to PO boxes unless otherwise noted.

What if my order is delayed?

We're sorry to hear you haven't received your order yet! Please consult your tracking number or give us a call at 1-800-347-7367 and we'd be happy to help.

For delays in delivery caused by natural disasters or other circumstances over which National Pen has no direct control, National Pen will not be held accountable. Please understand that factory shipment or delivery dates are estimates, and in no case shall National Pen be liable for any consequential or special damages arising from any delay in delivery.